So the wife and I are waiting…and waiting…and waiting for our beloved Honda to be returned to us after submitting it for a state inspection and an oil change. This should not have been a long process considering there were very few cars in the dealership that morning and we had one of the earliest appointments.
One hour and fifteen minutes later we were finally summoned for checkout. After paying our debt something both usual and unusual happened.
The usual was the service advisor told us we would be queried via email about our service experience and it was hoped we’d say it was “Excellent.”
The unusual happened next. The service advisor went on to advise Honda was very, very keen on having ALL of the dealership customer service experience surveys come back as “Excellent.” In fact, we were advised by the advisor if we didn’t think our service experience was “Excellent” they would very, very much like the chance to fix whatever our service issue was first before we went ahead and reported a service experience that was not “Excellent.” It sounded like anything other than “Excellent” would not serve well for the dealership.
As we walked to our car, my wife offered…”We should have asked him for our wait time back. How do they fix THAT?”
There is a play land for children at the dealership, several television viewing areas and a number of vending and coffee machines. However, there was no sign of a WABAC Machine similar to Mr. Peabody and Sherman’s (timely reference for their upcoming cinematic experience which may or may not grade out as “Excellent.”)
Honda must have a time machine somewhere. After all at Christmas they brought back Michael Bolton.
But we apparently can’t get our time back. We’ve found something that needs repaired with the Honda service survey.
When it comes we’ll not be able to report “Excellent.”
If we even take the time…